Return Policy
Return Policy for Saddle&Canvas Collective
At Saddle&Canvas Collective, we take pride in the quality and craftsmanship of our products. However, we understand that sometimes you might change your mind. Here's our return policy:
1. Return Window: Items must be returned within 30 days of the purchase date.
2. Condition: Products must be returned in their original condition, unused, and with all original packaging and tags attached. Any items that show signs of wear or have been altered, resized, or damaged cannot be returned.
3. Proof of Purchase: A valid proof of purchase is required for all returns. This can be the original receipt or a digital proof of purchase.
4. Exclusions: Due to the nature of certain products, the following cannot be returned:
- Coffee and other consumables.
- Personalized or custom-made items.
- Sale items or items purchased during promotional events.
5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
6. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service.
8. Restocking Fee: A restocking fee of 10% may be applied for items not returned in their original condition or outside the return window.
9. Contact: For any questions or to initiate a return, please contact our customer service at info@saddleandcanvas.com
By making a purchase on our website, you agree to this return policy. We reserve the right to modify or change this policy at any time.